Bulky Household Collections

I was recently contacted by a number of retired folk who when they phoned the Depot to have bulky household items removed were given a charge for collection around £16.00.
One lady in particular said she lived on her pension and simply could not afford this amount of money from her weekly income. She did not own a car and was at her wits end as to how dispose of the item.
I raised this matter at several committees and the need to revise our policy. As well I wished that not only would those on receipt of a pension not be charged and those with a disability should be included.
It was of great relief to me that it has been agreed to reinstate the free collection of bulky household services to those who are disabled or elderly.